CLOUDSHOPE TECHNOLOGIES PRIVATE LIMITED

Corporate

Allows callers to reach your Organization through a unique toll number across the country without having to pay for the telephone call.

Your customer will be able to reach you through a unique toll free number without having to pay anything. Enterprises can reach out to their customers, business partners and employees through our swift and easy toll-free services. Our Intelligent Network provides advanced call routing options and gives flexibility to enterprises to route calls as per the business processes and rules.

• Get A Toll Free Number: Rent a toll-free number from a toll-free service provider like Cloudshope. Opt for an easy to remember number so that your customers can remember it for a long time.
• Customise The Call Flow In Cloudshope’s Dashboard: Personalize the call flow and add call routing rules to ensure a seamless customer experience. Create an IVR greeting, add a voicemail option, set office hours, etc.
• Publish the Number and Start Getting Calls: Once the call routing rules are set up, you can go ahead and publish the number on your website and marketing collateral. After this, your customers can start calling you for free – i.e the call charges will be borne by you and not your customers.

Improve your customer’s communication experience with a professional interactive voice response (IVR) greeting by Cloudshope.

AN IVR is a technology design that takes user input via mobile keypad and generates an interactive pre-recorded response to it. It gives the user the comfort of 1-1 interaction with no wait time. It makes your customer care number available 24X7 where computer is always ready to greet your customers and transfer the call to you in your working hours.

• Improve efficiency: Automating your calls via an IVR system not only helps in streamlining your processes but also provides your staff the freedom to focus on other more important activities.
• Automated checking for order status: Tracking orders is easier than ever with the new IVR technology. Customers can track their orders in two easy steps - by calling the provided contact number and punching in their user ID.
• Better customer experience: Our IVR system comes with a smart feature that helps in better matching of customers with related domain experts. This helps in providing a customized user experience for each of our customers.
• Easy updates: The easy update method is frequently used by a large number of online platforms for the payment of services availed online such as booking movie tickets, ordering home delivery, etc.

Missed Call service is a completely automated web based application that enables you to get the real time notifications of all calls on your dedicated Mobile/LandLine/Toll Free Number.

Connect to your customers by just one missed call. You can select a missed call number of your choice from our list and your customer will give a missed call to this number to contact you. All the missed calls to this number will be captured and can be monitored in the online dashboard.

Customer Sees Your Ads/ Promotions: Customer proceeds to call your virtual number that he/she saw from an advertisement.

Call Lands and Disconnects: Call gets disconnected the moment it lands on your virtual number, which is connected to a missed-call call flow in your account

Leads are Generated to Spreadsheets: The contact information of your callers can be exported to a Google spreadsheet

Automated Call Back or SMS: In order to notify a customer, an automated call back or SMS can be triggered once a missed call lands on your virtual number

With Cloudshope’s, businesses can instantly integrate our API to implement a click-to-call service for their customer-facing teams.

Give special treatment to your users. A user just needs to click a button in order to be connected with another individual in real-time, without either of them actually dialing the number.

Zero Missed Call: A customer can reach your business at any time of the day and drop in a callback request.

Customer Segmentation: Click to dial integration with your CRM enables your agents to segment customers based on their necessity/enquiry to proceed for an interaction.

Better customer experience: Provide a seamless experience for the customer by reducing their effort in trying to reach you.

Saves time: Click to dial solution enables agents to reach customers instantly without the need of manually dialling a new number each time.

Increase in conversion rates: Capture and convert leads on your website/app while they’re still interested in your product by including a Click to Call button.

Ease of Contact: It is a proven fact that having a click to call option on your website will result in more engagement from customers.

Call Masking enables businesses to carry out their customer communications (calls, SMS) over the internet, without the need for an on-prem PBX phone system. It is easier to set up and maintain, cost-efficient and gives businesses more control and visibility into their operations.

• Driver/Executive gets assigned to a customer: Clicking on the ‘call customer’ button in the app, automatically makes a call to Cloudshope’s virtual number.
• Cloudshope reaches your server: Cloudshope pings your server with the driver’s/ executive’s details. Your server returns the corresponding customer’s number
• Cloudshope Dials Customer Number: Cloudshope’ connects the assigned executive to the respective customer
• Customer Number Masked: Customer/passenger numbers are masked from drivers/executives as virtual number acts as a bridge between the parties

App to app voice calling lets you integrate voice calling capabilities inside any app you build. These calls are directly connected to the person at the other end using VoIP. For example, a cab driver will be able to call a rider from within the app, without having to spend money on a voice call.

How do App to App Calling Works?

1. After successful integration, when a user clicks on the call button, a call is triggered by our SDK.
2. Once the callee picks the call, both the users are connected & the communication stays within the application.

Bulk SMS marketing is a technique where text messages are used to spread a promotional message to a large number of people at once. Bulk SMS marketing campaigns can be sent to users to notify them of offers, notifications, emergency information, updates, reminders for better customer experience, and much more..

• Bulk SMS Marketing Campaign: You can use bulk SMS to communicate with a large number of customers at the same time with ease.
• Appointment Reminder: Remind your customers about upcoming appointments and engagments with a timely SMS
• OTP Verification: Implement two-factor authentication for customer safety. Send them an OTP SMS.
• Billing & Payment: Remind your customers about upcoming payments and bills to ensure that they pay on time.
• Life Time Validity & Quick Turnaround Time: Cloudshope’s bulk sms technology provides your business with a lifetime validity check along with a quick turnaround time.
• Instant Activation: After the initial manual setup, campaigns can be sent in just 2-3 clicks
• Data Privacy: Your customers need not worry about data piracy. All data is kept safe and sound with cloudshope.

Increase conversions easily and get up to 80% more engagement with an automated website bot.

Web bot software, also known as an internet bot, is a type of software that performs varieties of tasks on the internet. They can accomplish automated tasks faster than a human can. The most extensive use of bots is for web crawling, in which an automated script fetches, analyzes and files information from web servers. More than half of all web traffic is generated by bots.

• Make Language Switching Easy: With the multilanguage feature, translate your native language into 190+ languages on a website chatbot
• Get Reply In 01 Second: No more delays in replies, the user will get a real-time response within a second
• Save Your Resource Cost: By allocating resources with a website chatbot you tend to reduce customer support and saves the cost of your resources

Engage your audience with WhatsApp — free messages to subscribers within 24 hours of receiving their message.

• Subscription widgets: Add a widget to your website so you can stay connected with visitors via WhatsApp. To grow your contact list, you can also send an email or SMS to an existing list of subscribers and ask them to subscribe to WhatsApp messages.
• Drag and drop editor for creating chatbots: Create triggers, set up auto-replies, and organize the conversational logic of your chatbot. You can build an effective sales funnel with an auto-reply flow for your subscribers.
• Message templates: Use message templates to facilitate a conversation with users. Cloudshope provides pre-designed message templates, aligned with WhatsApps’ guidelines, that are suitable for any business. You can start sending messages immediately after connecting the service.
• Chats with subscribers: When a user initiates a chat with you on WhatsApp, you can continue the conversation with them for free within 24 hours of receiving their first message.
• Analytics: Monitor the number of sent, delivered, and opened messages. This information will help you improve the results of your campaigns by changing the copy and sending time of your messages to meet your audience’s desires.