CROSSCODE TECHNOLOGIES PRIVATE LIMITED

Corporate

Crosscode CrossX IPPBX is a feature rich, future ready, smart IPPBX platform which offers all the flexibility and intelligence of a software based enterprise platform. CrossX offers all the standard features that are available on an EPBX for office operations. The platform also provides advanced features like IVRS, Voice logging, database dips, CRM/ERP integrations.

We undertake a consultative approach to designing workflows for any business process. We will work with your team to identify bottlenecks, efficiencies, automation scopes for your processes, we will help define the process flows which will ensure compliance with current working as well as take into account future business plans or changes. We build our applications on the BALM platform to reduce development lifecycle and timelines. In most cases we would have to build the process flow and the UI with your particular nomenclatures.

Crosscode CIMS platform is an end-to-end contact centre suite for setups working with inbound or outbound calling processes. As a design objective it has been built as a lean & resource efficient platform, hence it provides features that are necessary & functionalities that are easy to use. It has a modular architecture and hence components that need to be implemented can be enabled or disabled based on business requirements.

Enterprises which have a large dependency on the communication efficiency of their field force, to run their customer facing operations and overall business, face a daunting challenge of how to monitor such calls and communications happening between field executives and customers? Field executives need to be on the move, inspite of that can they use the office PRI or telecom trunk to make their calls? Can there be a centralized monitoring, reporting or logging system for calls being made using the executive's mobile phones? CrossDial is the answer to all the above questions & more...

As part of our client engagements, we have been asked to deliver custom designed and developed applications for their call based operations. Such applications could be IVR call flows, CTI based integrations, user screens, mobile interfaces, etc as specified by the client. Our edge is derived from the fact that all our product lines are in-house built, hence delivering on customer's requirements in a technically & commercially feasible manner is something we have always been able to do.