LEADS INTERACTIVE SOLUTIONS PRIVATE LIMITED

Corporate

Our firm lends valuable expertise and provides a variety of disciplines, advice and guidance in many specialized areas of business via Human Resources, Marketing, and other professions, we offer a variety of talent and offer an established method, strategy or service to improve the business functionality and thereby broadening our client portfolio. Function / Type: Our structure is often developed to allow each business unit the ability to function without affecting other areas of the organization. Our organizational structure provides a reporting hierarchy for each job within an organization and allows the organization to meet its goal. Top Executive: Ours is a two-tier organizational structure involves a senior executive overseeing the operation, and the second tier of managers overseeing each business unit and its consultants. And our Top Executive is our Chairman & the Managing Director “Mr. Ramakrishna Parsi”. Business Unit: Our business offers a variety of services in various fields they are grouped in each business unit. Each business unit has the responsibility to increase revenue, and deliver excellent services to the client portfolios. Financial Goals: Our firm is a revenue-generating business, and our financial goals play a crucial role in the organization’s overall structure. We often adapt by providing new services to continue operations and generate revenue.

In most Corporations is where tasks dedicated to running the company itself takes place, the term back office comes from the building layout of early companies where the front office would contain the sales and customer facing staff and at the back office would be those of manufacturing or developing the products and those who are involved in administration without being seen by the customers, although the operations at the back office are sold in prominent, they are the major contributor to a business. Broadly speaking back office includes roles that affect the costs of business trading statements. Back office may be located somewhere other than the company headquarters, many are in the areas and countries with cheaper rent and lower labor costs. Some office parks provide back offices for tenants whose front offices are more expensive neighborhoods’, back office functions can be outsourced to consultants and contractors. Examples of back office include IT department, they keep the phones and computers running, Operations, Architecture, Accounting and Human Resources, these tasks are often supported by back office systems. Security Commerce Software that processes the company information for example Databases, the back office system will keep a record of the company’s sales and purchase transactions and update the inventory as needed. Invoices, Receipts and Reports can also be produced by the back office system.

We at Leads Interactive Solutions Pvt Ltd have some exceptional Quality Analysts who perform spot checks. Customer / Client Side: You never know the total percentage of unhappy customers or clients you have, but you know exactly how many took time to call you to say so. Whether to complain or to praise, the customer who calls us should receive the warmest welcome you can provide. This customer provides you with barrels of essential information about how well you met their needs. The Inbound team should be the very best agents in your phone room. As the call center Quality Analyst, the job requires sitting with each customer service executive, monitoring calls and providing timely feedback, both during and after the calls. The best agents identify themselves at the beginning and end of the call. Superior call center executives allow the customer or client to state the problem at hand without interruption, free from attempts to frame the issue before the customer finishes explaining their view point. Outstanding customer service executives help the customer brainstorm the solutions that will best fulfill their needs and ensure their repe. Processes & Procedures: The Quality Analyst ensures that all executives use the same kind of greetings, scripts, after call procedures and accountability standards. The ultimate Quality Assurance Analyst will periodically review sales data, customer surveys and call logs.

Over the years call centers in India have gained the confidence of organizations across the world. Most of the top Fortune 500 companies and other business giants have setup their offshore call center services in India. Several factors have helped in this explosive growth of business process outsourcing in India; favorable government policies, excellent communication networks, comparatively low wages and skilled English Speaking Workforce among others. Improved Quality & Productivity have encouraged companies to outsource call center services to India. Here are few advantages that we offer: A 12-hour time difference between western countries and India, our client company “SURE TOUCH LEADS Inc” benefits 24*7 services by our call center. We offer a variety of Inbound & Outbound call center services. Choosing us as their call center destination we gave the access to a host of support services. We have a large number of English speaking professionals. We experienced that our call center executives can answer the customers calls accurately and efficiently.

The most effective form of communication is the one held in person. There is nothing more powerful and effective than a face-to-face meeting to close an important sales deal with the prospective customer. However time is crucial factor for a sales executive and the sales executives of the organization cannot meet all your prospective customers. We at Leads Interactive Solutions Pvt Ltd provide a solution for our client regarding a similar situation by setting Appointment Services. Effective appointment scheduling can ensure that our clients sales executives get to meet only the best out of the entire lot of prospective customers. We fix appointment setting services to get in front of your prospects and gain their undivided attention. We can make certain that the appointments we set are completely qualified opportunities, before serving your valuable time from your busy schedules. If a prospect is not yet sales-ready we will continue to cultivate it until an appointment is suitable.