NEODOVE TECHNOLOGIES PRIVATE LIMITED

Corporate

Benefit from a real-time, no code integration process. Get custom integrations and effortlessly connect your NeoDove account with your preferred platform or service provider.

Stay ahead of the curve with social media integration

Get leads from Facebook, LinkedIn, and Instagram directly. With social media integration, manage all those leads in one place and save yourself hours of manual lead segregation.

• Save tons of time and effort with easy one-click integration
• Capture leads from social media automatically
• Manage contact information and lead reports
• Initiate unlimited social media lead generation campaigns
• Get notified through SMS once a lead has been added

Organize sales workflow with website integration

NeoDove serves as a workflow software that helps you capture leads from website forms and allows you to instantly assign them to your sales team. With such an integration, your sales team can focus on converting rather than manually capturing each website lead.

• Auto-capture leads from website forms
• Add lead data to the centralized database
• Build your own site with Wix integration
• Custom integrations are possible with the help of our team
• Instant SMS notification after a lead is added 

Make the most of multichannel engagement. Build pre-defined templates and customizable scripts. Get SMS and WhatsApp automation and send instant messages – all without saving any contact information!

Stay ahead of the curve with social media integration

Create connections with your customers that adds value beyond just transactional relationships. Actively interact with them using cross-channel communication including voice calls, WhatsApp, email, or SMS.

• Connect using WhatsApp business directly from NeoDove
• Send triggered messages with customized templates through SMS automation
• Foster lasting relationships with your customers
• Improve your sales volume

Sell more, support better, and get feedback

Better customer engagement gives you the added benefit of analyzing your customers’ needs. The data collected from the engagement campaigns can be used for customer behavioral attributes that help in improving the overall customer experience

• Enhance average customer lifetime value
• Give added value to your customers
• Initiate communication through SMS, WhatsApp, or email right after the call
• Nurture customer relationships through value inputs 

Know what and how your telecallers are doing through real-time reporting. Get call analytics and break notifications – drive higher levels of productivity and optimise your work day.

Ease of use with multilingual user interface

Empower your sales team to work with a language they are comfortable with. Have the freedom to capture and record data in multiple languages. With a dynamic interface, you’ll have the ability to expand across geographical locations.

• Assign the right lead to the right person understanding the language
• Preconfigure message templates to help your sales team
• Create your own customizable script to talk to prospects 

Automatic lead assignment with smart auto-dial feature

No more manual dialing and worrying about lead efficiency. Auto lead consolidation allows you to focus on converting rather than qualifying them manually and deciding whom to assign to

• Call your prospect directly without saving their number
• Zero chances of error while calling
• Best-in-class data privacy
• More calls at the same time

From lead allocation to setting lead priority to accessing lead history, ensure 360-degree lead management. Stay in control of your leads by tracking and managing them all on a single platform.

Experience hassle-free telecalling lead management

Make your telecalling team more efficient by implementing a lead management system in your workflow. Filter out active and inactive leads with lead tags, states, and transition and assign them to your telecalling team.

• Capture leads automatically from various sources
• Set conditions while assigning leads to any of your agent
• Add customizable tags and states to your leads
• Manage lead data and reports

Get custom properties and track lead history for a seamless sales process

Manage your captured leads and assign them to the right person. Get access to prospect  information before making a call and ensure a quick turnaround.

• Eliminate manual lead data input
• Lead-wise task assignment to other users
• Get custom properties and track leads’ progress
• Automatically close leads

Easy task creation and assignment. Get notified about upcoming tasks and never miss a task followup. Easily manage tasks from the mobile app as well as the portal.

Take advantage of marketplace partnerships to use different applications on one unified platform

Have the benefit of using IVR solutions and SMS automation through marketplace partnerships through Exotel, TeleCMI, Proactive, and more on NeoDove.

• Increased customer satisfaction through IVR
• Best in class communication through SMS, WhatsApp, and email 

Improve customer experience with interactive voice response (IVR)

Route incoming customer calls to specific agents based on the customer’s needs. Use local or international virtual phone numbers to expand your outreach.

• Trim down on hold time and save your time and resources.
• Sticky agents – connect the caller to the same agent
• Get different methods of assigning incoming calls
• Call recording