Understanding Gati Express (Gati KWE)

Author: Tata Nexarc | Published on: 19 July 2024 | 5 min read

Table of content:

Gati KWE, also known as Gati Express, is a leading logistics and supply chain solutions provider in India. This company has revolutionized the way businesses handle their shipping and transportation needs. Gati Express offers a wide range of services, from courier and parcel delivery to comprehensive supply chain management.

Founded in 1989, Gati KWE has grown from a small regional player to a major force in the Indian logistics industry. The company's mission is to deliver value and excellence in integrated express distribution and supply chain solutions. Gati Express envisions itself as the leader in Asia Pacific and a globally preferred provider of India-centric supply chain services.

Services Offered

Gati Express provides a comprehensive suite of logistics services tailored to meet diverse business needs:

1. Courier and Parcel Services: Gati KWE offers reliable and swift delivery of documents and packages across India and internationally. Their express delivery service ensures timely dispatch of urgent items.
2. Freight Services: For businesses dealing with larger shipments, Gati Express provides efficient transportation of goods by road, rail, and air. They handle both full truckload (FTL) and less than truckload (LTL) shipments.
3. Supply Chain Solutions: Gati KWE offers end-to-end supply chain management, including inventory management, order fulfilment, and reverse logistics. This service helps businesses streamline their operations and reduce costs.
4. Warehousing and Distribution: The company operates a network of strategically located warehouses across India, providing storage, inventory management, and distribution services.
5. E-commerce Logistics: With the boom in online retail, Gati Express has developed specialized solutions for e-commerce businesses, including order processing, last-mile delivery, and returns management.
6. Express Distribution: Gati KWE's express distribution service ensures rapid delivery of time-sensitive shipments, catering to industries like pharmaceuticals and perishable goods.

Operational Network

Gati Express boasts an extensive operational network that spans both domestic and international markets:

Domestic Network Coverage:

The company covers over 19,000 pin codes across India, reaching even remote areas. Their network includes a fleet of vehicles and tie-ups with airlines for air express services.

International Network and Reach:

Through strategic partnerships, Gati KWE offers shipping services to over 200 countries. They have a strong presence in the Asia Pacific region, with offices in China, Singapore, and other key markets.

Key Operational Hubs and Offices:

Gati Express operates multiple sorting centres, transshipment hubs, and warehouses across India. Their corporate headquarters is in Hyderabad, with regional offices in major cities like Mumbai, Delhi, and Bangalore.

Technology and Innovation

Gati KWE leverages cutting-edge technology to enhance its operations and customer experience:

Advanced Tracking Systems:

• GPS-enabled tracking systems allow customers to monitor their shipments in real-time.
• Technology aids in route optimization and fleet management.

Use of Technology in Operations:

• Automated sorting systems improve efficiency and accuracy.
• Warehouse management software streamlines operations.
• AI-powered demand forecasting tools enhance operational planning.

Customer Support and Digital Solutions:

• User-friendly web portal and mobile app for booking shipments, tracking parcels, and accessing support.
• API integration enables businesses to seamlessly incorporate Gati KWE's services into their systems.

Partnerships and Alliances

Gati Express has forged strategic partnerships to enhance its service offerings:

Strategic Partnerships:

The company has a joint venture with Kintetsu World Express (KWE), a global logistics player, which has strengthened its international capabilities.

Collaborations with Other Logistics Providers:

Gati KWE collaborates with local and international logistics companies to expand its reach and offer specialized services.

Industry Associations and Memberships:

The company is a member of various industry bodies, including the Express Industry Council of India (EICI) and the Federation of Indian Chambers of Commerce and Industry (FICCI).

Sustainability Initiatives

Gati Express is committed to sustainable business practices, integrating environmental responsibility into its core operations.

Environmental Policies:

• Carbon Footprint Reduction: Gati Express uses fuel-efficient and hybrid vehicles to minimize emissions.
• Optimized Route Planning: Advanced GPS and routing software reduce fuel consumption and emissions.
• Energy Management: Energy-efficient lighting and renewable energy sources like solar panels power facilities.

Green Logistics Practices:

• Recyclable Packaging: The company uses biodegradable and recyclable packaging materials.
• Paperless Operations: Digital solutions reduce paper usage through electronic invoicing and documentation.
• Sustainable Supply Chain: Collaboration with eco-friendly suppliers ensures adherence to environmental standards.

Corporate Social Responsibility (CSR):

• Education Initiatives: Support for schools with infrastructure and scholarships in underprivileged areas.
• Disaster Relief: Logistical support and essential supplies provided during natural disasters.
• Community Development: Projects like healthcare camps, vocational training, and clean water initiatives improve community life.

Industry Recognition

Gati Express has garnered significant recognition and numerous accolades for its exceptional services and contributions to the logistics industry:

Awards and Accolades:

• Best Logistics Service Provider of the Year: Gati Express was honoured with the "Best Logistics Service Provider of the Year" award at the Global Logistics Excellence Awards. This accolade recognizes the company's excellence in providing efficient, reliable, and innovative logistics solutions.
• Outstanding Supply Chain Solution Provider: Gati Express received the "Outstanding Supply Chain Solution Provider" award at the India Logistics Summit, highlighting its comprehensive and customer-centric supply chain services.
• Innovation in Logistics Technology: At the Asia Logistics Awards, Gati Express won the "Innovation in Logistics Technology" award for its pioneering use of advanced tracking systems and digital solutions in logistics operations.

Industry Certifications:

• ISO 9001:2015 Certification: Gati KWE holds the ISO 9001:2015 certification, which signifies adherence to internationally recognized standards for quality management systems. This certification underscores the company's dedication to maintaining high-quality services and continuous improvement.
• ISO 14001:2015 Certification: The company also possesses ISO 14001:2015 certification for its environmental management system, reflecting its commitment to sustainable and eco-friendly logistics practices.
• OHSAS 18001 Certification: Gati KWE is certified with OHSAS 18001 for its occupational health and safety management systems, ensuring the well-being and safety of its employees across all operations.

Media Coverage and Public Relations:

• Feature in Leading Industry Publications: Gati Express regularly features in prominent industry publications such as Logistics Times, Supply Chain Management Review, and Transport Weekly. These features highlight the company's innovative solutions, market insights, and industry trends.
• Recognition for Innovative Approaches: The company's innovative approaches to logistics challenges have been widely recognized by media outlets. For instance, Gati Express's use of drone technology for remote deliveries and blockchain for supply chain transparency has been covered extensively in tech and logistics news platforms.
• Thought Leadership and Industry Panels: Gati KWE's executives are often invited to speak at industry conferences, webinars, and panels, sharing their expertise on logistics trends, technological advancements, and best practices. This participation further solidifies the company's reputation as a thought leader in the logistics sector.

Future Prospects

Gati Express is poised for significant future growth and expansion, focusing on strategic initiatives, expanding its reach, and adopting innovative technologies:

Upcoming Projects and Initiatives:

• Expansion of Warehousing Capacity: Gati KWE is investing significantly in expanding its warehousing infrastructure to cater to the growing demand. This includes setting up new warehouses in key logistics hubs and enhancing existing facilities to increase storage capacity and efficiency.
• Enhancement of Cold Chain Logistics Services: Recognizing the growing need for reliable cold chain solutions, Gati KWE is upgrading its cold storage facilities and transportation networks. This will ensure the safe and efficient delivery of temperature-sensitive goods, including pharmaceuticals and perishable food items.

Expansion Plans:

• Strengthening Presence in Tier 2 and Tier 3 Cities: Gati KWE aims to tap into the potential of smaller cities in India by expanding its network and services. This includes opening new branches, establishing local partnerships, and enhancing last-mile delivery capabilities to ensure seamless logistics solutions across the country.
• International Operations Expansion: Gati KWE plans to broaden its global footprint by entering new international markets and strengthening its presence in existing ones. This includes forming strategic alliances with international logistics providers and enhancing cross-border logistics services to facilitate global trade.

Innovations and Future Trends:

• Exploring Drone Delivery: To address the challenges of delivering goods to remote and inaccessible areas, Gati KWE is exploring the use of drone technology. By leveraging drones, the company aims to improve delivery times and reach underserved regions, ensuring timely and efficient service.
• Implementing Blockchain Technology: Gati KWE is adopting blockchain technology to enhance supply chain transparency and security. This technology will enable real-time tracking of shipments, reduce the risk of fraud, and ensure the integrity of the supply chain by providing a tamper-proof record of transactions.

How Tata Nexarc Can Help with Gati KWE's Technology Integration

• Streamlined Digital Solutions: Tata Nexarc provides advanced digital platforms that can integrate with Gati KWE's systems, enhancing user experience and operational efficiency.
• Enhanced Data Analytics: Utilizing Tata Nexarc's data analytics tools, Gati KWE can gain deeper insights into operational performance, customer behaviour, and market trends, aiding in more informed decision-making.
• Supply Chain Optimization: Tata Nexarc offers solutions for optimizing supply chain management, from inventory tracking to logistics planning, ensuring smoother and more cost-effective operations.
• API Integration Support: With Tata Nexarc's robust API integration capabilities, businesses can easily connect their existing systems with Gati KWE's services, enabling seamless transactions and real-time updates.
• Customer Engagement Tools: Tata Nexarc provides customer engagement tools that enhance communication and service delivery, helping Gati KWE maintain high levels of customer satisfaction and support.

Conclusion

Gati KWE (Gati Express) has established itself as a crucial player in India's logistics landscape. With its comprehensive range of services, extensive network, and commitment to innovation, Gati Express continues to shape the future of logistics in India and beyond. As businesses increasingly rely on efficient supply chain management, Gati KWE's role in facilitating smooth and reliable logistics operations becomes even more significant.

Tata Nexarc can further bolster Gati KWE's capabilities by providing cutting-edge digital solutions and advanced analytics. Through streamlined digital platforms and supply chain optimization tools, Tata Nexarc ensures seamless integration, enhancing user experience, operational efficiency, and overall service delivery, thus helping Gati KWE maintain its leadership in the logistics sector.