Types of Services Offered by Rivigo (in partnership with Mahindra)

Author: Tata Nexarc | Published on: 18 July 2024 | 5 min read

Table of content:

Rivigo, a technology-enabled logistics company, has revolutionized the Indian transportation industry. Their partnership with Mahindra, a renowned automotive manufacturer, has further enhanced their service offerings. This collaboration combines Rivigo's innovative logistics solutions with Mahindra's automotive expertise. The result? A powerhouse in the transportation sector that offers a wide range of services under the Rivigo courier brand.

Core Services

Full Truck Load (FTL)

• Rivigo courier excels in Full Truck Load services.
• Ideal for businesses needing to transport large quantities of goods.
• FTL service ensures faster delivery times and reduced handling.
• Minimizes the risk of damage.
• For instance, a major electronics manufacturer might use Rivigo's FTL service to transport a full truckload of televisions from their factory to a distribution centre.
• Rivigo operates a fleet of over 3,000 trucks dedicated to FTL services.
• FTL accounts for approximately 60% of Rivigo's total freight movements.

Less Than Truck Load (LTL)

• For smaller shipments, Rivigo offers Less Than Truck Load services.
• Cost-effective option allowing multiple customers to share truck space.
• Advanced routing algorithms optimize LTL shipments.
• Ensures efficient delivery despite multiple stops.
• A small business shipping a pallet of goods to a retailer would benefit from this service.
• Rivigo's LTL service can reduce shipping costs by up to 25% compared to FTL.
• LTL services cover over 4,000 pin codes across India.

Express Services

• When speed is crucial, Rivigo courier's express services come into play.
• Guarantees delivery within specific timeframes, often as quick as 24-48 hours.
• Particularly useful for time-sensitive shipments like perishable goods or urgent business documents.
• Rivigo's express network spans more than 1,000 cities and towns.
• Approximately 30% of Rivigo's shipments are express deliveries.

Cold Chain Logistics

• Rivigo's partnership with Mahindra has strengthened their cold chain logistics offerings.
• Maintains a controlled temperature environment throughout the transportation process.
• Crucial for industries like pharmaceuticals and fresh produce.
• For example, a vaccine manufacturer could rely on Rivigo's cold chain service to distribute temperature-sensitive vaccines across India.
• Rivigo's cold chain fleet includes over 500 refrigerated trucks.
• The cold chain logistics market in India is expected to grow at a CAGR of 15% from 2021 to 2026.
• Rivigo's cold chain services have a temperature variance of less than 1°C, ensuring high reliability.

Specialized Services

Technology-Driven Solutions

• Rivigo's use of cutting-edge technology sets it apart in the logistics industry.
• Proprietary algorithms optimize routes, predict ETAs, and manage fleet operations.
• Advanced data analytics help in identifying the most efficient routes, considering factors like traffic, road conditions, and weather.
• Real-time tracking systems provide clients with live updates on their shipments, enhancing transparency and reliability.
• Rivigo's tech-forward approach results in increased efficiency and reduced costs for clients.
• The company's digital platform allows for seamless booking, tracking, and management of shipments.
• Technology integration has led to a 20% reduction in fuel consumption and a 15% decrease in transit times.
• Rivigo's AI-driven systems have improved their on-time delivery rate to over 95%.

Driver Relay Model

• One of Rivigo's most innovative offerings is their driver relay model.
• This system allows drivers to switch at designated points, enabling non-stop movement of trucks.
• Drivers operate in shifts of 4-5 hours, reducing fatigue and increasing road safety.
• This approach not only speeds up delivery times but also improves the quality of life for drivers.
• The relay model has reduced transit times by up to 50%, making Rivigo one of the fastest logistics providers in the industry.
• It has significantly decreased driver turnover rates, with a retention rate of over 85%.
• The model ensures that drivers can return home every day, fostering better work-life balance.
• Rivigo has more than 70 relay pit stops strategically located across India to facilitate seamless driver changes.

End-to-End Supply Chain Solutions

• Rivigo courier provides comprehensive supply chain management.
• From warehousing to last-mile delivery, they offer a seamless experience.
• Their warehousing solutions include storage, inventory management, and order fulfilment services.
• Rivigo's network of over 100 warehouses across India ensures proximity to major markets, reducing delivery times.
• They employ advanced warehouse management systems (WMS) to optimize storage space and improve inventory accuracy.

Industry-Specific Solutions

• E-commerce Logistics: The booming e-commerce sector in India has found a reliable partner in Rivigo. Their services cater to the unique needs of online retailers, including fast delivery, real-time tracking, and reverse logistics. A popular online fashion retailer might use Rivigo's e-commerce logistics to ensure prompt delivery of orders across the country.
• Pharmaceutical Logistics: Rivigo's partnership with Mahindra has enhanced their capabilities in pharmaceutical logistics. They offer specialized services for transporting medicines, maintaining cold chain integrity, and ensuring compliance with regulatory standards. A major pharmaceutical company could rely on Rivigo for the safe and timely distribution of critical medications.
• Automotive Logistics: Leveraging Mahindra's automotive expertise, Rivigo offers tailored logistics solutions for the automotive industry. This includes the transportation of vehicles, spare parts, and components. An auto parts manufacturer might use Rivigo's services to supply components to various assembly plants across India.

Value-Added Services

Real-Time Tracking

• Rivigo courier provides advanced real-time tracking capabilities, allowing clients to monitor shipments at every stage of the journey.
• The tracking system uses GPS technology, accessible through Rivigo's mobile app and web portal, ensuring reliable information with 99% uptime.
• This feature is particularly valuable for businesses managing just-in-time inventories, helping reduce instances of lost shipments by 40%.

Reverse Logistics

• Rivigo offers comprehensive reverse logistics solutions, handling product returns smoothly and cost-effectively, ideal for e-commerce businesses with high return rates.
• The reverse logistics process integrates with the client's inventory system, providing real-time updates and reducing return processing costs by up to 25%.
• On average, Rivigo handles over 10,000 return shipments daily, demonstrating their capacity and efficiency in managing returns.

Customizable Solutions

• Rivigo provides customizable logistics solutions tailored to specific client challenges, including route planning, delivery schedules, and packaging solutions.
• Their advanced technology platform allows for seamless integration with client systems, enhancing overall service efficiency.
• Custom solutions have led to a 15% increase in client satisfaction and attracted over 1,000 customized service contracts.

Partnership Benefits

Enhanced Service Quality

The Rivigo-Mahindra partnership has led to significant improvements in service quality:

• Fleet Enhancements: Mahindra's automotive expertise has made Rivigo's fleet more reliable and robust. This has reduced maintenance costs by 20% and increased fleet uptime by 15%.
• Operational Optimization: Rivigo's cutting-edge technology, including real-time tracking and advanced route optimization algorithms, has optimized operations, leading to a 25% improvement in delivery efficiency.
• Customer Benefits: This synergy results in more reliable and efficient services for customers, with on-time delivery rates exceeding 95%.

Increased Reach and Network

The partnership has significantly expanded Rivigo and Mahindra's logistics network:

• Extended Coverage: The combined resources have enabled Rivigo to extend its network to over 20,000 pin codes, enhancing service availability in rural and remote areas.
• Client Base Growth: This expanded reach has resulted in a 30% increase in client base and a 40% boost in shipment volumes, providing better coverage for their clients across India.

Innovation and Sustainability

Both Rivigo and Mahindra are committed to innovation and sustainability:

• Eco-Friendly Solutions: The partnership has accelerated the development of eco-friendly logistics solutions, including the introduction of electric vehicles for last-mile delivery in several urban areas, reducing carbon emissions by 25%.
• Fuel Efficiency: The use of fuel-efficient technologies in Mahindra's fleet has lowered fuel consumption by 15%.
• Positive Impact: The focus on sustainable practices has garnered positive feedback from environmentally conscious clients, contributing to a 20% growth in green logistics services.

How Tata Nexarc Can Help with Logistics Solutions

1. Comprehensive Digital Platform: Tata Nexarc simplifies logistics management by providing a single platform for shipment tracking, route planning, and fleet management, seamlessly integrating with existing systems for enhanced efficiency.
2. Enhanced Visibility and Control: Real-time tracking with precise GPS ensures transparency and timely updates, while powerful data analytics tools offer insights into logistics performance, helping to identify bottlenecks and optimize operations.
3. Customized Solutions: Tata Nexarc offers scalable logistics solutions tailored to specific business needs, with industry-specific features designed for sectors like automotive, e-commerce, and pharmaceuticals.
4. Collaboration Opportunities: Businesses can collaborate with industry leaders and logistics experts through the Tata Nexarc network, leveraging best practices and innovative solutions to improve logistics efficiency.
5. Expert Support: Tata Nexarc provides ongoing support and guidance from a team of logistics professionals, ensuring continuous improvement in logistics operations and superior service to customers.

Conclusion

The partnership between Rivigo and Mahindra has significantly transformed the logistics landscape in India, combining advanced technology and automotive expertise to deliver exceptional service quality, expanded reach, and innovative solutions. Rivigo's diverse offerings, from Full Truck Load and Less Than Truck Load services to specialized cold chain logistics, cater to the varied needs of businesses, ensuring efficiency and reliability. The driver relay model and comprehensive end-to-end supply chain solutions further enhance operational effectiveness. Moreover, their commitment to sustainability, exemplified by eco-friendly initiatives and fuel-efficient technologies, underscores their dedication to environmental responsibility. Additionally, Tata Nexarc's digital platform complements these efforts by providing robust support in logistics management, offering real-time tracking, data analytics, and customized solutions. Together, these strategic collaborations and technological advancements ensure that businesses can achieve optimized logistics operations, enhanced customer satisfaction, and sustainable growth in a competitive market.